Introduction
# ServiceNow Documentation Skill
Search and retrieve documentation from docs.servicenow.com and developer.servicenow.com. This skill provides access to ServiceNow's release notes, platform documentation, and developer-focused API references and guides.
## When to Use
Use this skill when the user asks about: - ServiceNow API documentation (GlideRecord, GlideAjax, GlideQuery, etc.) - Release notes, patches, or new features - Platform configuration or administration - Scripting patterns or best practices - Accessibility, UI, or user preferences - Any ServiceNow product or feature documentation - Developer topics like openFrameAPI, ScriptLoader, spContextManager, or mobile APIs
## Tools
### servicenow_search Search the ServiceNow documentation database.
**Args:** - `query` (string, required) - Search terms (e.g., "GlideRecord", "accessibility preferences", "patch notes") - `limit` (number, default: 10) - Maximum results to return - `version` (string, optional) - Filter by version (e.g., "Washington DC", "Zurich", "Yokohama")
**Example:** ```json {"query": "GlideAjax client script", "limit": 5} ```
### servicenow_get_article Fetch the full content of a documentation article.
**Args:** - `url` (string, required) - The article URL (automatically converted from Zoomin to docs.servicenow.com)
**Example:** ```json {"url": "https://docs.servicenow.com/bundle/zurich-release-notes/page/release-notes/quality/zurich-patch-5.html"} ```
### servicenow_list_versions List available ServiceNow documentation versions/releases.
**Args:** None required
### servicenow_latest_release Get release notes for the latest ServiceNow version (automatically detects most recent).
**Args:** None required
### servicenow_dev_suggest Get autocomplete suggestions from ServiceNow Developer Documentation.
**Args:** - `term` (string, required) - Partial search term (e.g., "Gli", "openFrame", "spCon")
**Example:** ```json {"term": "openFrame"} ```
### servicenow_dev_search Search ServiceNow Developer Documentation (APIs, guides, references). Returns URLs to API reference pages.
**Args:** - `query` (string, required) - Search terms (e.g., "openFrameAPI", "spContextManager") - `limit` (number, default: 10) - Maximum results to return
**Example:** ```json {"query": "ScriptLoader", "limit": 5} ```
### servicenow_dev_guide Fetch a ServiceNow Developer Guide by path. Works for PDI guides, developer program docs, etc.
**Args:** - `path` (string, required) - Guide path (e.g., "developer-program/getting-instance-assistance", "pdi-guide/requesting-an-instance") - `release` (string, default: "zurich") - Release version
**Example:** ```json {"path": "developer-program/getting-instance-assistance"} ```
## URL Handling
- **Search API:** Uses Zoomin API (servicenow-be-prod.servicenow.com) for searching - **User-facing URLs:** Automatically converted to docs.servicenow.com for readability - **Article content:** Fetched via the Zoomin API endpoint with proper headers - **Developer Docs Search:** developer.servicenow.com GraphQL + databroker search APIs - **Developer Docs Content:** fetched directly from developer.servicenow.com pages
## Example Usage
User: "What are the accessibility preferences in ServiceNow?" → Use servicenow_search to find accessibility documentation → Use servicenow_get_article to fetch the full content → Summarize the preferences for the user
User: "Tell me about the latest ServiceNow patch" → Use servicenow_latest_release to get the most recent release notes → Fetch and summarize the patch details
User: "How do I use openFrameAPI?" → Use servicenow_dev_suggest or servicenow_dev_search to find the best developer docs topic → Returns URLs to API reference pages (requires browser access for full content)
User: "Show me the PDI guide for getting an instance" → Use servicenow_dev_guide with path "pdi-guide/requesting-an-instance" → Returns full guide content
## APIs Used
- **Zoomin Search API:** `https://servicenow-be-prod.servicenow.com/search` - **Content Source:** docs.servicenow.com (accessed via Zoomin API) - **Developer Search API:** `https://developer.servicenow.com/api/now/uxf/databroker/exec` - **Developer Suggest API:** `https://developer.servicenow.com/api/now/graphql` - **Developer Guides API:** `https://developer.servicenow.com/api/snc/v1/guides` (public, no auth needed)
## Limitations
- **API Reference Content:** The developer.servicenow.com API reference pages require browser access. `servicenow_dev_search` returns URLs but cannot fetch the full API documentation content. - **Guide Content:** Guides are fully available via `servicenow_dev_guide` without authentication.